Privacy

We are committed to protecting your privacy and only use any information you give us to process orders and to provide an improved shopping experience.

When you make an order and create an account with us, we need to know your name, delivery address, e-mail address, credit or debit card number and the cards expiry date. This lets us to process and fulfil your orders using the secure payment gateway WorldPay or via Paypal (for those with Paypal accounts), and also provides us you details so we can notify you of the status of your order. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. NOTE that none of this information is passed to ANY 3rd party, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it.

All online orders placed at www.llamafairtrade.co.uk are placed through our preferred payment gateway WorldPay or Paypal. The payment gateway will use secure SSL technology to securely process you payment for your order and inform us that the transaction was successful/unsuccessful. This payment session is securely created from your browser to the payment gateway - we do not handle any credit or debit card information of our customers using this payment options.

We may use the information we collect to occasionally notify you about new products, special offers and answer any questions raised with us. If you would rather not receive this information, you may opt out by unticking the newsletter option under you account.

Your personal information will be held and used by us in accordance with the Data Protection Act 1998 and related legislation and nothing in this Privacy Policy or the accompanying Terms of Use should be interpreted as affecting your rights thereunder.

Use of Cookies

In our effort to provide you with a personal customised service, we use cookies to assist in the collection of information. A cookie is a small data file containing information such as a Members ID that is sent to your browser from a web server and stored on your computers hard drive.

Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the llamafairtrade.co.uk features. Each browser is different, so check the Help menu of your browser to learn how to change your cookie preferences.