Shipping Details

To ensure that items are delivered to you in the condition at the time of posting - we recommend all packages to be sent 1st Class Recorded Signed For posting (For UK destinations) or signed for Airmail (for overseas destinations). Shipping rates to the UK start at £2.35 for small items (up to 100g) and we have included options for Royal Mail Parcel service for the larger orders up to 20 Kgs. We believe it only fair that you pay for the amount you order so have a tiered postal rate based on the total weight of the products you buy.

And all orders over £50 qualify for FREE SHIPPING

During the checkout process you will be given multiple shipping options with a weight based price. If you purchase multiple items shipping discounts are only available if paid for as a combined invoice not seperately.

We endeavour to dispatch all orders within 24hours (excluding weekends & bank holidays). Unfortunately we cannot guarantee this timescale and in busy periods this may be slightly longer but we will try our very best for you. If this is the case then we will contact you to let you know when your goods will be dispatched.

We also offer next day shipping for urgent items (UK destinations only) and these will be sent if (i) the item is in stock and (ii) the order is made before 2pm for next day arrival. All items will be sent via Royal Mail Special Delivery Next Day using this service. For other delivery enquiries please contact us

Returns

If for any reason you're not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 14 working days of delivery. However, you must inform us that you intend to return the item within seven working days from the day after you receive your order.

We will provide you with a Returns Number (RN). Please provide full details of the customer order number and the goods which are being returned. Any notice given by you after this period shall not be effective to entitle you to return your goods or receive a refund. Please note that we cannot accept returned goods that we reasonably believe have been used..

Llama FairTrade Ltd accepts no liability if you return goods by any method other than a recorded delivery method (one that requires a signature upon receipt). In any event, Llama Fair Trade Ltd accepts no liability in respect of returned goods unless and until such returned goods have been received by us in their original condition and in their original packaging. Please make sure that the returned package is properly secured.

You must also retain the recorded delivery receipt for your own purposes in order to provide proof to us that you have returned the goods by recorded delivery. This will be required by Llama Fair Trade Ltd only in the unlikely event that the goods are not successfully returned despite being sent by recorded delivery.